Terms and Conditions of Service

We kindly encourage you to carefully review the following terms and conditions in their entirety. Doing so will help ensure a clear understanding of the scope of our services and the structure of our charges, minimizing the potential for any confusion or unexpected concerns.

These Terms and Conditions govern all services provided by Atlanta Urban Movers LLC (“the Company”). By submitting a deposit and/or engaging our services, you (“the Client”) agree to the following terms:

Tipping:
Our employees graciously accept tips, which can be added to the final invoice at the client’s discretion. Tips are distributed equally among the workers unless the client specifies otherwise.

Section 1: Deposits

1.1 Non-Refundable Deposit & Other fees:


Deposit payment:
The deposit is non-refundable unless canceled at least 72 hours prior to the scheduled move date. It covers the cost of the truck, gas, mileage, and insurance. If a deposit qualifies for refundability, it will be returned within 3 to 5 business days depending on both party’s financial institutions refund policy timeline.


Notice of Service Fee Adjustment
To continue delivering the high-quality service you expect, a standard 20% service surcharge has been added to all invoices. This adjustment accounts for rising operational costs across the industry, including credit card processing fees, transaction handling, inflation-driven price increases, and general overhead. It also reflects our commitment to full tax compliance and meeting all regulatory responsibilities, ensuring that we operate with transparency, integrity, and excellence.

Section 2: Wrapping, Packing, and Fragile Items

2.1 Furniture Wrapping:


A) Atlanta Urban Movers LLC and its employees are not liable for any damage to furniture that is not wrapped if the client declines our wrapping service or chooses to wrap their furniture themselves. Each client is provided with a large roll of Saran Wrap, and if additional wrap is needed after the initial roll is fully used, an extra charge may apply.


B) An additional roll of Saran Wrap will incur a charge of $39.99 per roll.


2.2 Packing Responsibility:


A) Clients must ensure all items are packed, sealed, and ready for the move unless additional packing services are purchased. Any delays caused by insufficient packing will be billed at the standard hourly rate.


B) Atlanta Urban Movers LLC is not liable for damage to items that:


  • Are fragile and improperly packed.
  • Are packed by third parties or in unsealed boxes.
  • Are not packed in appropriate materials, such as TVs, mirrors, and glass items that are not in standard TV or packing boxes.

2.3 Assistance with Fragile Items:


The Company may assist with packing fragile items upon request. However, liability for damage to these items is limited unless they are packed in industry-standard materials.


2.4 Packing Supplies:


Additional fees will apply for any supplies used during the packing process, including boxes, tape, and padding materials.


Section 3: Specialty Moving and Property Conditions


3.1 Narrow or Restricted Spaces:


Atlanta Urban movers LLC is not responsible for scratches, dents, or other damage caused while navigating narrow doors, tight turns, stairways, or hallways. Clients may halt the process at any point if concerned about potential damage.


3.2 Complex Furniture and Appliances:


A) The Company recommends hiring specialists for items requiring technical skills, such as:


  • Beds with electrical systems.
  • Large appliances (e.g., refrigerators, washers, dryers, stoves, dishwashers, big egg grills).
  • Pianos and other specialty equipment.


B) While Atlanta Urban Movers LLC may assist with moving these items, it is not liable for damage incurred during the process.


3.3 Client-Handled Items:
The Company is not responsible for damage to items or furniture handled by the Client or their friends/family during or after the move.


3.4 Minor Property Damage:
The Client agrees to release Atlanta Urban Movers LLC from liability for minor property damage, including but not limited to scratches, dents, tire marks, or similar occurrences during the move.


3.5 Unprotected Glass, Mirrors, and TVs:
The Company is not liable for damage to glass, mirrors, or TVs unless these items are packed in standard industry-approved boxes.


3.6 Additional Services and Fees:
A) Services such as extra stops, furniture disposal, or technical assistance (e.g., removing doors) may incur additional fees.
B) The Client agrees to pay these fees if such services are requested during the move.


Section 4: Estimates, Payments, and Fees


4.1 Non-Binding Estimates:
All estimates provided by Atlanta Urban Movers LLC are non-binding. Final costs will be based on the actual time and materials used.
4.2 Payment Terms:
A) Payment is due in full upon completion of the move and must be collected by the crew prior to vacating the premises. Payment cannot be deferred or postponed to a later date.
Late payments will incur a $49.99 fee, plus $29.99 per day until paid unless an extension is approved in advance.
B) Accepted payment methods include Zelle, Apple Pay, Venmo, PayPal (3% fee), and Cash App. Credit/debit card payments require matching ID verification and incur a 3% processing fee.


Section 5: Scheduling, Time, Travel, and Delays


5.1 Scheduling and Rescheduling:
A) Rescheduling a move will incur a $49.99 fee unless agreed upon with the booking manager.
B) The moving clock starts when the team arrives and stops upon job completion. Break times are excluded from billable hours.
5.2 Delays and External Factors:
The Company is not liable for delays caused by external factors such as:


  • Elevator malfunctions.
  • Storage issues.
  • Client-requested route changes (additional mileage will be charged at $1.09 per mile).

5.3 Client Requests During Move:
If the Client requests changes to the moving process or additional services, the clock will continue running, and fees may apply.


Section 6: Limitations of Liability


6.1 General Liability:
Atlanta Urban Movers LLC is not liable for property damage, scratches, dents, or other issues resulting